Faster Support – Client Tip #6 – Set Up a Staging Site
Every good piece needs practice.
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Faster Support – Support Agent Tip #6 – Offer More Solutions
Alternatives increase the chance of success.
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Faster Support – Client Tip #5 – Share Screenshots or Screen Recordings
A picture is worth a thousand words…
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Faster Support – Support Agent Tip #5 – Have multiple test sites
Minimize prep time for testing.
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Faster Support – Client Tip #4 – Details of the Issue
Because the devil is in the detail.
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Faster Support – Support Agent Tip #4 – Forget the mouse!
Use the keyboard as much as you can.
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Faster Support – Client Tip #3 – Share Your System Information
Sharing is caring. Even if it is only data.
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Faster Support – Support Agent Tip #3 – Automation
Automate whatever you can! This will save you the most time.
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Faster Support – Client Tip #2 – Do The Conflict Test
Best way to resolve a conflict is finding the roots first.