Faster Support – Support Agent Tip #7 – Ask For Help / Ask Questions

Reading Time: < 1 minute

I’m quite sure you / your team receives a good number of support questions. If not always about a bug, then about some feature or a feature request.

If you are working in a team then reach out to your team mates or developers. They might have a solution for you already, and you don’t need to waste time coming up with a solution that already exists.

What I always tell my team is:

There are no stupid questions! Ever.

We work in a very complex environment, which also evolves very fast. Because of this it is impossible to know and remember everything. That is where working in a team can be beneficial, you can spread the load and rely on each other.

This year (2019) in September I participated at WordCamp Zürich in Switzerland. I applied with a talk about how a support exchange, and thus reaching a resolution can be made faster. And I thought it would make a great blog series.

This is the seventh set of tips for Support Agents in the Faster Support – For Both Sides series.

Posts in the
Faster Support – From Both Sides


2 responses to “Faster Support – Support Agent Tip #7 – Ask For Help / Ask Questions”

  1. Hi, I’m Diana from Colombia. I use the The events calendar plugin on my website, I love it, it’s very good. It comes with the Ed School template, but I’m having a problem today.
    I need to import a calendar from Google Calendar, I already have the CSV file but when I upload it, it tells me: “The following fields are necessary to achieve a correct import: Event start date”
    What I can do? how can i solve?
    thanks for reading my question

    1. András Guseo Avatar
      András Guseo

      Hello Diana,
      The error message clearly indicates the error. every event needs to have an event start date (and a title) at least. Also, when doing the import make sure that the aolumns / fields are mapped correctly.

      Here are two resources you might find helpful:

      If you need further assistance I’d recommend you to reach out to the support team of The Events Calendar directly here:


Leave a Reply

Your email address will not be published. Required fields are marked *