Faster Support – Support Agent Tip #7 – Ask For Help / Ask Questions

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I’m quite sure you / your team receives a good number of support questions. If not always about a bug, then about some feature or a feature request.

If you are working in a team then reach out to your team mates or developers. They might have a solution for you already, and you don’t need to waste time coming up with a solution that already exists.

What I always tell my team is:

There are no stupid questions! Ever.

We work in a very complex environment, which also evolves very fast. Because of this it is impossible to know and remember everything. That is where working in a team can be beneficial, you can spread the load and rely on each other.

This year (2019) in September I participated at WordCamp Zürich in Switzerland. I applied with a talk about how a support exchange, and thus reaching a resolution can be made faster. And I thought it would make a great blog series.

This is the seventh set of tips for Support Agents in the Faster Support – For Both Sides series.

Posts in the
Faster Support – From Both Sides
series

Tips for Support Agents

Tips for Clients

Comments

2 responses to “Faster Support – Support Agent Tip #7 – Ask For Help / Ask Questions”

Diana

July 27, 2021

Hi, I’m Diana from Colombia. I use the The events calendar plugin on my website, I love it, it’s very good. It comes with the Ed School template, but I’m having a problem today.
I need to import a calendar from Google Calendar, I already have the CSV file but when I upload it, it tells me: “The following fields are necessary to achieve a correct import: Event start date”
What I can do? how can i solve?
thanks for reading my question

Reply
1. András Guseo
  
  July 28, 2021
  Hello Diana,
  The error message clearly indicates the error. every event needs to have an event start date (and a title) at least. Also, when doing the import make sure that the aolumns / fields are mapped correctly.
  
  Here are two resources you might find helpful:
  - https://theeventscalendar.com/knowledgebase/k/csv-file-examples-for-importing/
  - https://theeventscalendar.com/knowledgebase/k/importing-data-from-a-csv-file/
  If you need further assistance I’d recommend you to reach out to the support team of The Events Calendar directly here:
  https://wordpress.org/support/plugin/the-events-calendar/
  
  Cheers,
  Andras