Author: András Guseo

Faster Support – Support Agent Tip #6 – Offer More Solutions

Alternatives increase the chance of success.
Faster Support – Client Tip #5 – Share Screenshots or Screen Recordings

A picture is worth a thousand words…
Faster Support – Support Agent Tip #5 – Have multiple test sites

Minimize prep time for testing.
Faster Support – Client Tip #4 – Details of the Issue

Because the devil is in the detail.
Faster Support – Support Agent Tip #4 – Forget the mouse!

Use the keyboard as much as you can.
Faster Support – Client Tip #3 – Share Your System Information

Sharing is caring. Even if it is only data.
Faster Support – Support Agent Tip #3 – Automation

Automate whatever you can! This will save you the most time.
Faster Support – Client Tip #2 – Do The Conflict Test

Best way to resolve a conflict is finding the roots first.
Faster Support – Support Agent Tip #2 – Know Your Stuff

You better know what you are doing.