Faster Support – Client Tip #7 – Test in a Vanilla Environment

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Vanilla is one of the plainest – if not THE plainest – flavor of ice cream. That is what is means in this case as well: plain and simple.

Vanilla here means standard, not customized. It is a fresh WP installation with a default theme (e.g. twentynineteen) and only the plugin in question, the plugin you think is causing the issue.

Of course if there are other plugins needed, e.g. you need to test an add-on for WooCommerce, then you will need WooCommerce as well. But preferably nothing else, only the absolutely necessary ones.

If you can recreate the issue in this setup, then it’s pretty sure there is a bug in the plugin, and you should report it to the plugin developers with as many details as you can provide. (You know, screenshots and screen recordings are also super helpful. 😉 )

If you cannot recreate it however, then you will need to look for the issue somewhere else.

If you want to go further down this road – the road of finding the source of the issue -, then you can add your theme and re-test. If still no result, then start adding the rest of your plugins one-by-one, test after every one, and check when the issue appears.

Once you found the source of the bug, report it to the respective support team. And then go, grab an ice cream while they fix the issue. 🙂

This concludes the Faster Support – From Both Sides series. I hope I could provide you with some useful tips and information. If you have any questions about the topic feel free to leave a comment or hit me up on Twitter.

This year (2019) in September I participated at WordCamp Zürich in Switzerland. I applied with a talk about how a support exchange, and thus reaching a resolution can be made faster. And I thought it would make a great blog series.

This is the sixth set of tips for Clients in the Faster Support – For Both Sides series.

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