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Faster Support – Client Tip #2 – Do The Conflict Test

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After being up-to-date this is probably the second thing the support agent will ask you to do.

What is the use of a conflict test?

It will help you get closer to the source of the issue. You can find out whether the issue is actually with the plugin in question, is the issue caused by another conflicting plugin, the theme you are using, or maybe some custom code in the theme.

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Faster Support – Support Agent Tip #2 – Know Your Stuff

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Know when it is helpful to ask for conflict testing

A lot of support exchanges start with some kind of a conflict testing.

“Switch of all plugins, switch to a default theme, yadda yadda yadda”.

But sometimes it is totally useless and does not and will not produce results.

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Faster Support – Client Tip #1 – Be Up To Date

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Why is being up to date important?

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Faster Support – Support Agent Tip #1 – Know the Resources

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This is the first set of tips for Support Agents in the Faster Support – For Both Sides series.

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Faster Support – From Both Sides – Introduction

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This year (2019) in September I participated at WordCamp Zürich in Switzerland. I applied with a talk about how a support exchange, and thus reaching a resolution can be made faster. And I thought it would make a great blog series.

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A funny thing happened to me…

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It’s Sunday morning. The day after WordCamp Europe in Berlin. I get up, take a shower, and head out to get some breakfast.

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The Switch

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They let Gutenberg out of the cage. This has been an emotional roller-coaster for a lot of people. It has been an interesting process. So here are my ramblings.

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So I talked

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I found the experience of talking at a WordCamp so exhilarating, that I wanted to do it again. About what? I didn’t go too far from the topic of the year before, but it was different.

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This is gist another experiment

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For 2.5 years now – time flies when you’re having fun – I’ve been helping the users of The Events Calendar and co. solve their issues with the plugins from Modern Tribe. In a lot of cases, especially when it comes to some customization, I usually share snippets with them through Gist by GitHub. But searching in that repo makes my eyes twitch. So …

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What the #&@! is a Staging Site?

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A stage or staging environment is an environment for testing that exactly resembles the production environment.[7].