On WordPress Maintenance
The January 9, 2020 edition of the WordPress Meetup in Geneva, Switzerland was about maintenance. We had three different presentations about the topic covering different angles.
-
-
Faster Support – Client Tip #7 – Test in a Vanilla Environment
No, this has nothing to do with the ice cream. Okay, maybe a bit.
-
Faster Support – Support Agent Tip #7 – Ask For Help / Ask Questions
Don’t waste time reinventing the wheel.
-
Faster Support – Client Tip #6 – Set Up a Staging Site
Every good piece needs practice.
-
Faster Support – Support Agent Tip #6 – Offer More Solutions
Alternatives increase the chance of success.
-
Faster Support – Client Tip #5 – Share Screenshots or Screen Recordings
A picture is worth a thousand words…
-
Faster Support – Support Agent Tip #5 – Have multiple test sites
Minimize prep time for testing.
-
Faster Support – Client Tip #4 – Details of the Issue
Because the devil is in the detail.
-
Faster Support – Support Agent Tip #4 – Forget the mouse!
Use the keyboard as much as you can.