Author: András Guseo

What is actually in the system information?

If you want to adopt only one thing from this series, then I would recommend this one. Automating processes, replies, and basically whatever you can is probably the best time saver. In this post I’m focusing more on what can be automated in a support exchange. Of course if you zoom out and take a look at support processes for example, there is a wide range of opportunities there as well.

After being up-to-date this is probably the second thing the support agent will ask you to do.

What is the use of a conflict test?

It will help you get closer to the source of the issue. You can find out whether the issue is actually with the plugin in question, is the issue caused by another conflicting plugin, the theme you are using, or maybe some custom code in the theme.

Know when it is helpful to ask for conflict testing

A lot of support exchanges start with some kind of a conflict testing.

“Switch of all plugins, switch to a default theme, yadda yadda yadda”.

But sometimes it is totally useless and does not and will not produce results.

Why is being up to date important?

This is the first set of tips for Support Agents in the Faster Support – For Both Sides series.

It’s Sunday morning. The day after WordCamp Europe in Berlin. I get up, take a shower, and head out to get some breakfast.