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Faster Support – Client Tip #7 – Test in a Vanilla Environment

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Vanilla is one of the plainest – if not THE plainest – flavor of ice cream. That is what is means in this case as well: plain and simple.

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Faster Support – Support Agent Tip #7 – Ask For Help / Ask Questions

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Faster Support – Client Tip #6 – Set Up a Staging Site

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What the #&@! is a Staging Site?

A stage or staging environment is an environment for testing that exactly resembles the production / live environment.

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Faster Support – Support Agent Tip #6 – Offer More Solutions

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Faster Support – Client Tip #5 – Share Screenshots or Screen Recordings

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I’m sure you are familiar with the above saying. A screenshot is already great, a screen recording is even better.

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Faster Support – Support Agent Tip #5 – Have multiple test sites

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WordPress lives in a very complex ecosystem with many different setups and scenarios. When an issue is reported it is of course impossible to recreate the exact same environment for testing, and likely it is not even necessary. Having different test setups though can decrease the testing time, actually the setup time by minutes.

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Faster Support – Client Tip #4 – Details of the Issue

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Providing a good summary and and details of the issue can be half the solution. Here’s what helps.

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Faster Support – Support Agent Tip #4 – Forget the mouse!

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Did you know that using the mouse slows you down? The moment you lift your hand from the keyboard to do some mousing you lost about one to two seconds. This is about the time you need to reach your mouse and then get back to your keyboard.

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Faster Support – Client Tip #3 – Share Your System Information

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What is actually in the system information?

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Faster Support – Support Agent Tip #3 – Automation

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If you want to adopt only one thing from this series, then I would recommend this one. Automating processes, replies, and basically whatever you can is probably the best time saver. In this post I’m focusing more on what can be automated in a support exchange. Of course if you zoom out and take a look at support processes for example, there is a wide range of opportunities there as well.